Service Policy

Shipping rates and delivery estimates (European countries excluding Germany)

* Shipping charges for your order will be calculated and displayed at checkout.

* The Delivery Time is calculated based on the shipping date, not the order date. The actual shipping date can be delayed due to invalid shipping address, weekends/holidays, etc.

Versandtarife und geschätzte Lieferzeiten (Deutschland einheimisch)

* Die Versandkosten für Ihre Bestellung werden an der Kasse berechnet und angezeigt.

* Die Lieferzeit wird auf der Grundlage des Versanddatums und nicht des Bestelldatums berechnet. Das tatsächliche Versanddatum kann sich aufgrund einer ungültigen Lieferadresse, Wochenenden/Feiertagen usw. verzögern.

Handling Time:

We need 24h to 48h to prepare your order, most of the packages will be shipped out within 24 hours except weekends and holidays.

Track your order

Once your order is shipped, you will receive an email from us containing the tracking information. Tracking information is also available in your "Order Details" page.

Shipping origin

The package will be shipped from one of our DE warehouses closest to your location.

* If you have any questions, you can contact our customer via LiveChat or email to service@waterdropfilter.com, we will reply to you as soon as possible!

Shipping areas

The products can be delivered to Malta, Luxembourg, Estonia, Greece, Croatia, Latvia, Slovenia, Denmark, Slovakia, Ireland, Finland, Sweden, Portugal, Hungary, Belgium, Netherlands, Spain, Italy, France, Norway, Romania, Lithuania, Bulgaria, Czech. Rep., Poland ,Austria, Switzerland, Monaco, Cyprus，and Turkey.

International shipping

We are sorry that the international shipping service is not supported for the time being.

Shipping Carriers

Amazon functions as our logistics partner to ship out Waterdrop products. They will choose the carrier that they think works best for our customers.

Note: We don't accept requests to specify a certain carrier to deliver the package.

Delivery Time Exceeded

If your order is delayed, please contact us via email service@waterdropfilter.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Attention Please

Customers of the Irish national network need to purchase power adapters in order to use it properly. Don't worry, we will cover this cost.

Thank you for shopping at Waterdrop.

This Return & Refund Policy applies in addition to your mandatory legal rights. Nothing in this policy limits or replaces any rights you may have under applicable consumer protection laws in your country of residence.

Orders placed through third-party sellers or marketplaces, including Amazon, are not covered by this policy. For those purchases, please contact the seller directly.

Order Cancellations

If you wish to cancel an order, please contact our customer service team as soon as possible at service@waterdropfilter.com or 1-888-352-3558.

If your order has not yet shipped, we will do our best to cancel it without additional charges.

If your order has already shipped, your request will be handled under the applicable withdrawal, return, and refund rules set out in this policy.

30-Day Voluntary Return Policy

In addition to your statutory right of withdrawal, Waterdrop offers a voluntary 30-day return policy for eligible orders placed on our official EU website and delivered within the European Union.

Days 1–14 After Delivery

If you are within 14 days of delivery, your return will be handled under your statutory right of withdrawal described above.

Days 15–30 After Delivery

If you wish to return a product between day 15 and day 30 after delivery for reasons not related to quality, Waterdrop may accept the return under this voluntary return policy.

In such cases:

You are responsible for the return shipping costs;

The item must be returned complete, with all accessories and components, in clean condition, and preferably in the original packaging where possible;

Any reduction in value caused by missing parts, damage, or handling beyond what is reasonably necessary may be deducted from the refund;

No restocking fee applies during this 30-day voluntary return period unless the returned item is incomplete, damaged, or not in a resaleable condition.

Returns Requested After 30 Days

After 30 days from delivery, non-faulty returns are not guaranteed and may be accepted only at Waterdrop’s discretion.

If we approve a non-faulty return request after 30 days, you will be responsible for return shipping costs, and a 10% restocking fee may be deducted from the refund. Any additional deduction may also apply if the item is incomplete, damaged, or not in a resaleable condition.

This section does not affect your legal rights in relation to faulty, damaged, or misdescribed goods.

Faulty, Damaged, Incorrect, or Not-as-Described Products

If your product is faulty, damaged, incorrect, or not as described, please contact us at service@waterdropfilter.com as soon as possible and provide your order number and clear photos or videos of the issue.

Where required under applicable law, we will provide an appropriate remedy, such as repair, replacement, price reduction, or refund.

For eligible faulty or incorrect items, Waterdrop will bear the reasonable return cost or provide an appropriate return solution.

Legal Guarantee

Consumers in the European Union benefit from a minimum 2-year legal guarantee for goods that are faulty, not as described, or do not function as they should from the time of delivery.

If a product lacks conformity, you may be entitled, depending on the circumstances and applicable law, to repair, replacement, a price reduction, or a refund.

This legal guarantee exists independently of, and in addition to, any commercial warranty we may offer.

Commercial Warranty

Most Waterdrop RO systems include a 1-year limited commercial warranty, while eligible Waterdrop X Series RO systems include a 2-year limited commercial warranty. Lifetime technical support may also be available for eligible models.

Commercial warranty coverage, scope, and duration may vary by model. Please refer to the relevant product page for model-specific details.

Any commercial warranty offered by Waterdrop is in addition to your legal rights and does not limit or replace them.

How to Return a Product

Step 1: Contact customer service before sending any product back. We will review your request and provide return instructions.

Email: service@waterdropfilter.com

Telephone: 1-888-352-3558

Step 2: Prepare the package after receiving return instructions.

To help us process your return faster, please include your order number in the package where possible.

Please return the product with all accessories and components. If available, please use the original packaging.

Please do not send products to any address unless it has been provided or confirmed by our customer service team.

Step 3: After shipping the return, please send us your return tracking number.

Once the returned item is received and inspected, we will process the refund or other agreed remedy.

Refunds

For statutory withdrawals, we will process reimbursement within the time required by applicable law. We may withhold reimbursement until we have received the returned goods or proof that they have been sent back, whichever is earlier.

For voluntary returns outside the statutory withdrawal right, refunds will be processed after the returned item has been received and inspected.

Depending on your payment provider, it may take several business days for the refunded amount to appear in your account.

Price Match Policy

If the price of an item purchased on our official EU website is reduced within 30 days after your purchase, you may request a partial refund of the price difference by contacting service@waterdropfilter.com.

This price match policy applies only to items sold through our official website and does not apply to purchases from third-party sellers or marketplaces.

Contact

Email: service@waterdropfilter.com

Telephone: 1-888-352-3558

Contact Us: https://www.waterdropfilter.eu/pages/contact-us

Overview

This website is operated by Waterdrop. Throughout the site, the terms "we", "us" and "our" refer to Waterdrop. Waterdrop offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

These terms of service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

You can review the most current version of the terms of service at any time on this page. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Section 1 - Online store terms

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 - General conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

Section 3 - Accuracy, completeness and timeliness of information

We are not responsible if information made available on this site is not accurate, complete or current. Any reliance on the material on this site is at your own risk.

Section 4 - Modifications to the service and prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Section 5 - Products or services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Section 6 - Accuracy of billing and account information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

Section 7 - Optional tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Section 8 - Third-party links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

Section 9 - User comments, feedback and other submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Section 10 - Personal information

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

Section 11 - Errors, inaccuracies and omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 12 - Disclaimer of warranties; limitation of liability

In no case shall Waterdrop, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 13 - Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

Section 14 - Entire agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 15 - Changes to terms of service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 16 - Contact information

Questions about the Terms of Service should be sent to us at service@waterdropfilter.com.

Section 17 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of US.

Pawaii Inc.

251 Little Falls Drive, City of Wilmington, County of New Castle, DE 19808

This privacy policy describes how your personal information is collected, used, and shared when you visit or make a purchase from waterdropfilter.com (the "site").

Personal information we collect

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, shipping address, email address, and phone number.

How do we use your personal information?

ow do we use your personal information?

• Communicate with you;
• Screen our orders for potential risk or fraud;
• When in line with the preferences you have shared with us, provide you with information relating to our products or services.

Sharing your personal information

We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Data retention

When you place an order through the site, we will maintain your order information for our records unless and until you ask us to delete this information.

Text Marketing and notifications:

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase. If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply. For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Encryption Technology

Communications with our website are all encrypted using Secure Sockets Layer (SSL) encryption technology. Through our use of SSL encryption technology, all information between you and our website is secure.

Cookies And Similar Technologies

Technologies: cookies, tracking pixels, and other similar technologies are used by Waterdrop and our Third-Party Service Providers, such as Facebook and Google. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the website, and gathering demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies only on an aggregated basis.

Advertising: We partner with our Third-Party Service Providers to display advertising to manage our advertising on other sites. Our Third-Party Service Provider may use technologies such as cookies to gather information about your activities on this site in order to provide you with advertising based on your browsing activities and interests. We will obtain your prior explicit consent and involve a clear affirmative action before providing this advertising service to you. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by contacting us at service@waterdropfilter.com .

We guarantee

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that information is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

• We do not collect personal information from users as our primary purpose.
• We do not rent or sell this information to any third party.
• We will not use your personal information or images for advertising purposes without your consent.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at service@waterdropfilter.com or by mail using the details provided below:

Company Name: ECOLIFE EUROPE INTERNATIONAL LIMITED

Address: 3 rue d'Héliopolis 75017 Paris,

Contact person: ZHIBIN ZOU

Telephone: 18669859606

Updated: April 2026

General

Ecolife Technologies, Inc is committed to making its services accessible to people with disabilities. We believe every person has the right to access digital content with dignity, equality, comfort, and independence.

We are continually working to improve the accessibility and usability of our website and to provide an inclusive experience for all users.

Accessibility on Waterdropfilter.eu

Waterdropfilter.eu provides an accessibility tool powered by AccessPro Accessibility to support a more accessible browsing experience for users.

In addition, we strive to align our website with the Web Content Accessibility Guidelines (WCAG) 2.1 and continuously improve accessibility across our pages and services.

Enabling the Accessibility Menu

The accessibility menu on Waterdropfilter.eu can be enabled by clicking the accessibility icon displayed on the website. Depending on the page, users may also be able to access certain navigation features using the keyboard.

After activating the accessibility menu, please allow a moment for it to load fully.

Ongoing Efforts

Ecolife Technologies, Inc continues its efforts to improve the accessibility of its website and services. We regularly review our website and work to identify and address accessibility barriers where feasible.

While we aim to make all pages and content on Waterdropfilter.eu accessible, some content or third-party integrations may not yet fully meet all accessibility standards. We are actively working to improve these areas as part of our ongoing accessibility efforts.

Disclaimer

Accessibility is an ongoing process, and we are committed to continued improvement. Although we make reasonable efforts to enhance accessibility, some areas of the website may not yet be fully adapted to the latest accessibility standards at all times.

Here For You

If you experience difficulty accessing any content on Waterdropfilter.eu, or if you need assistance with any part of our site, please contact us. We will make reasonable efforts to provide the information, item, or service you need through an accessible communication method or other appropriate support.

Contact Us

If you would like to report an accessibility issue, ask questions, or request assistance, please contact Ecolife Technologies, Inc Customer Support:

Email: service@waterdropfilter.com

Phone: +1 888-352-3558

Right of Withdrawal

If you are a consumer residing in the European Union, you generally have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period will expire 14 days after the day on which you, or a third party indicated by you other than the carrier, acquire physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by a clear statement sent by email or post.

Waterdrop Customer Service

Email: service@waterdropfilter.com

Telephone: 1-888-352-3558

For additional contact information, please visit our Contact Us page:

https://www.waterdropfilter.com/pages/contact-us

You may use the model withdrawal form below, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the cost of standard delivery.

We will make the reimbursement without undue delay and no later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

However, we may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is earlier.

We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

Any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us will not be reimbursed.

You must send back the goods without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal to us. The deadline is met if you send back the goods before the period of 14 days has expired.

Unless otherwise agreed, you will bear the direct cost of returning the goods in the event of withdrawal.

Please do not return any item without contacting our customer service first. The address used for customer contact or withdrawal notices is not automatically the return address. The correct return address will be provided after your request has been reviewed.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply, or may be lost early where permitted by applicable law, including in particular:

Goods made to the consumer’s specifications or clearly personalised;

Sealed goods which are not suitable for return for health protection or hygiene reasons, if they become unsealed after delivery;

Goods which are, after delivery, inseparably mixed with other items.

Model Withdrawal Form

If you wish to withdraw from the contract, you may complete and send the following form to us:

To: Waterdrop Customer Service

Email: service@waterdropfilter.com

I / We hereby give notice that I / we withdraw from my / our contract of sale of the following goods:

Ordered on / received on

Order number

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

Further information about our voluntary return policy and refunds is set out below.