Promotional Period
The Waterdrop Christmas Sale will begin at 12:00 AM CET on Dec. 15th, 2025, and end at 11:59 PM CET on Dec. 25th, 2025.
Eligibility
This promotion is available to all European residents aged 18 or older as of Dec. 15th, 2025, with a valid shipping address in continental Europe ("Participants").
1. Coupon Terms
--Only one Coupon may be used per order.
-Extra discount codes for events (e.g. ‘Spinning Fun’) can be used on all products, but cannot be combined with exclusive discounts.
-Customers have the option to apply a coupon, purchase-related discount, or other available offers. Please note that purchase-related discounts will expire if other discounts are applied at checkout.
-Coupon is valid for European customers only.
2. Subscribe and Win
New subscribers will receive a 10% discount on their subscription and have a chance to get their order for free. 3 lucky winner will be randomly selected and notified by email on the first day of the campaign. There is no limit on the number of new or existing subscribers, nor on the purchase amount.
3. Price Match Policy
At Waterdrop, we place a high value on our customers' shopping experience. For this reason, we offer a 30-day price match guarantee. If you notice a price reduction on an item you purchased from Waterdrop within 30 days of purchase, you are eligible to request a price match refund. To request a refund, please contact us by email. We will assist you promptly.
4. Refund policy
-You are eligible to return any item(s) within 30 days of receipt.
-All returned items must be disassembled and repackaged as they were originally received.
-The 30-day risk-free return policy applies to all item(s).
-No restocking fee will be charged, but customers are responsible for the return shipping cost. We will cover the return postage expenses in the case of any return requests related to a quality issue.
-Please note that the 30-day risk-free return policy only applies to orders placed in mainland Europe. For more information, please read our Service Policy.
5. General Terms
- If you experience any problems during the promotion period, please contact us by email for assistance.
- Delivery is not available for orders shipped to Belarus, Ukraine. For more details, please see our Delivery Policy.
- Waterdrop reserves the right to modify or cancel promotions at any time, as permitted by applicable law. We also reserve the right to exclude any customer from the promotion in the event of fraud or abuse.
- Participants agree to be bound by these terms and understand that Waterdrop's decisions are final and binding. No correspondence or complaints regarding the promotion will be entertained. waterdrop reserves the right of final interpretation of this promotion.
- All orders placed during the promotion period are subject to Waterdrop's purchase agreement and return policy.
- This promotion does not apply to wholesale or distributor orders. - Unauthorised or fraudulent activity will result in disqualification from the promotion.
- Participants must comply with all applicable laws and regulations.
- Waterdrop reserves the right to modify, suspend, or terminate the Promotion at any time. Any updates will be posted on Waterdrop's official website.
- Waterdrop is not responsible for delays caused by reasons beyond its control, including, but not limited to, network transmission failures.
- Waterdrop is not liable for any direct or indirect losses or damages incurred by either party (including participants) due to actions or negligence related to the promotion.
- Participants agree to release Waterdrop from any claims, including those arising from breach of contract, tort, negligence, or other legal or equitable causes related to participation in the promotion.
6. Terms and Conditions
1. How do I get the gift card?
Purchase any of the eligible products during our Christmas event! Your gift card will be emailed within 3 days after your order is confirmed.
2. How can I use the gift card?
Enter the gift card code at checkout on your next Waterdrop purchase to redeem it as cash. Each gift card can be used only once and may be combined with other discounts or coupons.
3. What if I don’t receive my gift card email?
Please contact our customer support, and we’ll help you locate and process your gift card.
4. How long is the gift card valid?
The gift card is valid for 6 months from the date of issue. Please use it before it expires; expired gift cards cannot be redeemed.
5. What happens if I return my order?
If you return an order that qualified for a gift card, the gift card will become invalid. If the gift card has already been used, the related deduction will be canceled and the order will be refunded according to standard process.
6. Can I earn multiple gift cards?
You’ll receive one gift card for each eligible order. The more qualifying purchases you make, the more gift cards you can earn!