FAQ
Ordering
Q:
What does "out of stock" mean?
The stock is sold out and we have no stock
available
currently. Please contact us if
you want to know when will the items available.
Q:
Where do I find more information about product features?
You can find the specifications on the user manual and
on the website product page, section "Specs". If you would like to compare products, you can do
that on the "Compare" section on the same product page.
If you need additional information, please contact our Support team.
If you need additional information, please contact our Support team.
Q:
What information do I need to provide for an order?
In order to process your order we require the following
information:
Model number and quantity of the product(s) you want to order
Your shipping and billing addresses
Phone number – in case we need to contact you quickly in regards to your order
Email address – for order confirmation and invoice
Payment method – please provide a credit card number, PayPal, Afterpay or Klarna account to complete your order
Please note that we do not take orders over the phone or email, the order can only be placed online through our official stores.
Model number and quantity of the product(s) you want to order
Your shipping and billing addresses
Phone number – in case we need to contact you quickly in regards to your order
Email address – for order confirmation and invoice
Payment method – please provide a credit card number, PayPal, Afterpay or Klarna account to complete your order
Please note that we do not take orders over the phone or email, the order can only be placed online through our official stores.
Q:
My coupon code doesn't work, why is that?
There are numerous reasons for why your coupon cannot
be applied:
(1) The coupon expired.
(2) May have been used already or has a use limit.
(3) Is entered incorrectly.
(4) Not applicable for any products in your shopping cart - Coupons can be applied for specific categories, products or even just for a special promotion page.
(5) Is not from an official source.
If you have a coupon that is not working and none of the reasons above match your situation, feel free to contact our Support team via dedicated channels. Please note we may require some extra information and/or time to sort out your situation.
(1) The coupon expired.
(2) May have been used already or has a use limit.
(3) Is entered incorrectly.
(4) Not applicable for any products in your shopping cart - Coupons can be applied for specific categories, products or even just for a special promotion page.
(5) Is not from an official source.
If you have a coupon that is not working and none of the reasons above match your situation, feel free to contact our Support team via dedicated channels. Please note we may require some extra information and/or time to sort out your situation.
Q:
Can I use coupons for drop shipping orders?
Yes. However, we already offer generous
discounts to
drop shipping customers, so it may be more advantageous to use the drop ship discount
rather
than the coupon.
Q:
What payment methods can I selected?
Waterdrop accepts PayPal, Credit Card and
Accelerated
checkout. Please read the Payment
Poilcy to learn more payment information
Q:
Does Waterdrop charge any fees for credit card
payment?
Waterdrop does not charge fees of any kind, but
some
credit card companies will charge a currency conversion fee. Please consult your credit
card
provider for more information.
Q:
My order wasn’t shipped in 10 days after I paid, what should
I do?
Please verify that your payment is confirmed and the
order was indeed placed. Other reasons may be a package delay or lost, extreme weather
conditions or damage. Please check the tracking information on the delivery service website.
In case of lost package, please contact our Support team, so we can determine the next steps. Please note we may require some extra information and/or time to sort out your situation.
In case of lost package, please contact our Support team, so we can determine the next steps. Please note we may require some extra information and/or time to sort out your situation.
Q:
Why was my order partially shipped?
There are four reasons why your order was partially
shipped:
We have different warehouses, sometimes products cannot be sent together, and will be shipped from the corresponding warehouse separately.
The items are overweight and need to be shipped in different packages.
The item is out of production or stock for a long while, in that case we may ship the available parts to you first.
Lastly, the items are prepacked, so if you ordered several items or a combo, it'll be shipped in different packages.
Usually in this case, we will send email to you.
Please refer to our Shipping Policy for further information
We have different warehouses, sometimes products cannot be sent together, and will be shipped from the corresponding warehouse separately.
The items are overweight and need to be shipped in different packages.
The item is out of production or stock for a long while, in that case we may ship the available parts to you first.
Lastly, the items are prepacked, so if you ordered several items or a combo, it'll be shipped in different packages.
Usually in this case, we will send email to you.
Please refer to our Shipping Policy for further information
Q:
Can I cancel my order after payment?
We can cancel the order for you as long as it's not
shipped out yet.
Usually this process takes 24 hours. Also if you contact us during that time but the package is already shipped, you can return it for a full refund.
Please read our Cancellation Policy for further information.
Usually this process takes 24 hours. Also if you contact us during that time but the package is already shipped, you can return it for a full refund.
Please read our Cancellation Policy for further information.
Shipping
Q:
How can I track my order?
Once your order is shipped, you will receive an email
from us containing the tracking information. This is also available in your "Order Details"
page.
If you didn't receive it within the estimated time (please see our Shipping estimated dates for that information), please contact our Support team for assistance.
If you didn't receive it within the estimated time (please see our Shipping estimated dates for that information), please contact our Support team for assistance.
Q:
How do I change my delivery address?
Please contact us within 24 hours, as soon as you
realize you need to change the delivery address. Once the order is shipped, we CANNOT change the
address. Please contact our support team to help you.
Q:
Is shipping included in the prices?
If you choose Economy Shipping, then there's no
additional cost. If you choose Standard or Express Shipping, you would need to pay the extra
shipping fee.
Please check our Shipping Policy for the estimates.
Please check our Shipping Policy for the estimates.
Q:
How can I cancel my order?
(1)How to cancel my order before the item is
shipped?
Please email to service@waterdropfilter.com, you will get the refund after our service team receives your request. (This may take up 1-3 days, thanks for your patience and understanding.)
(2) How to cancel my order when the item has been shipped?
If you contact our service team within 24 hours and the item is shipped, we could offer you a free return label and you will get the refund after we receive the item back.
If you want to cancel the order after it has been generated for more than 24 hours and shipped, you need to bear the extra return fee.
Please email to service@waterdropfilter.com, you will get the refund after our service team receives your request. (This may take up 1-3 days, thanks for your patience and understanding.)
(2) How to cancel my order when the item has been shipped?
If you contact our service team within 24 hours and the item is shipped, we could offer you a free return label and you will get the refund after we receive the item back.
If you want to cancel the order after it has been generated for more than 24 hours and shipped, you need to bear the extra return fee.
Q:
What are the shipping areas?
The products can be delivered to Malta, Luxembourg,
Estonia, Greece, Croatia, Latvia, Slovenia, Denmark, Slovakia, Ireland, Finland, Sweden,
Portugal, Hungary, Belgium, Netherlands, Spain, Italy, France, Norway, Romania, Lithuania,
Bulgaria, Czech. Rep., Poland ,Austria, Switzerland, Monaco, and Turkey.
Q:
What about the carriers?
"Amazon functions as our logistics partner to ship out
Waterdrop products. They will choose the carrier that they think works best for our customers.
Note: We don't accept requests to specify a certain carrier to deliver the package."
Note: We don't accept requests to specify a certain carrier to deliver the package."
Q:
What's the shipping origin?
"The package will be shipped from one of our DE
warehouses closest to your location.
* If you have any questions, you can contact our customer via LiveChat or email to service@waterdropfilter.com, we will reply to you as soon as possible!"
* If you have any questions, you can contact our customer via LiveChat or email to service@waterdropfilter.com, we will reply to you as soon as possible!"
Payment
Q:
When payment page displays an error, what should I do?
If the payment page displays an error, please double
check the information typed, such as CVV, Expiration Date, and Credit Card numbers. Also make
sure you selected the correct payment form,
If everything is correct, please try to reorder. In case the error keeps showing up, please try
using another device such as cell phone or even different browser.
Q:
How can I use my Coupon Code?
You can apply coupons to your order at checkout. There
is a tab at the right of the screen (PC view) where you can type it in. Once you do it, click
“apply” and the discount will automatically adjust your order total.
If you encounter any issue, please check our Section "Ordering: My coupon code doesn't work, what's happening?" for further troubleshooting.
If you encounter any issue, please check our Section "Ordering: My coupon code doesn't work, what's happening?" for further troubleshooting.
Return & Refund
Q:
How to cancel my order before or after the item is
shipped?
If you wish to cancel an order, please contact
our customer service
team.
If you contact us within 24 hours of purchase:
We can cancel the order for you at no additional cost. The cancellation may take up to 3 days, thank you for your patience and understanding.
If the package is already shipped, we will issue a prepaid label and return your payment AFTER we have received the package from you.
If you contact us after 24 hours of purchase:
You need to bear the return fee if the package is already shipped (depends on our system, not the order status).
The product has to be damage-free, packed in the packaging we sent to you, and with the original receipt of the purchase.
We will return your payment AFTER we have received the package from you.
If you contact us within 24 hours of purchase:
We can cancel the order for you at no additional cost. The cancellation may take up to 3 days, thank you for your patience and understanding.
If the package is already shipped, we will issue a prepaid label and return your payment AFTER we have received the package from you.
If you contact us after 24 hours of purchase:
You need to bear the return fee if the package is already shipped (depends on our system, not the order status).
The product has to be damage-free, packed in the packaging we sent to you, and with the original receipt of the purchase.
We will return your payment AFTER we have received the package from you.
Q:
What if the product is out of stock after purchasing?
There are times when we may not have the product(s)
that you choose in-stock or may face some issues with our inventory and quality check. In such
cases, your order will be cancelled and refunded. You will be notified about it in advance so
that you do not have to worry unnecessarily about your order.
Q:
How long can it takes until I receive the refund requested?
After receiving your request or your packages, it may
take up 1-7 business days to refund your money.
Q:
What if I receive damaged / incorrect items?
If you received a damaged / incorrect item and you want
to file a claim, please email service@waterdropfilter.com together with your order information
and the picture of the damaged / incorrect product.
We will help you replace it.
We will help you replace it.
Cooperation
Q:
How to join our affiliate program?
Affiliate Program
Become our affiliate program to earn competitive commissions with dedicated coupon code by referring our products to your audience, readers, friends, and family.
CJ advertiser ID: 5424959
ShareASale advertiser ID: 96131
Contact us: communication@waterdropfilter.com
Become our affiliate program to earn competitive commissions with dedicated coupon code by referring our products to your audience, readers, friends, and family.
CJ advertiser ID: 5424959
ShareASale advertiser ID: 96131
Contact us: communication@waterdropfilter.com
Q:
How to become Waterdrop dropshipper?
Dropshipping Program
Get the products shipped directly to your customers from our warehouse. You do not need any capital or warehouse to start the business.
Contact us: service@waterdropfilter.com
Get the products shipped directly to your customers from our warehouse. You do not need any capital or warehouse to start the business.
Contact us: service@waterdropfilter.com
Q:
How to become our distributor?
Distribution
Program
Become our distributor to get the best price, priority to new products, and unlimited tech reports from us.
Contact us: service@waterdropfilter.com
Become our distributor to get the best price, priority to new products, and unlimited tech reports from us.
Contact us: service@waterdropfilter.com
Product & Other
RO System
Q:
What is the difference between our RO systems?
G3P800 RO System |
G3P600 RO System |
K6 RO System |
G2P600 RO System |
K19-H Countertop RO System |
|
Installation | ≤30 min | ≤30 min | ≤30 min | ≤30 min | No Installation |
---|---|---|---|---|---|
Flow Rate | 800 GPD | 600 GPD | 600 GPD | 600 GPD | 75 GPD |
Pure to Drain Rate | 3:1 | 2:1 | 2:1 | 2:1 | 3:1 |
Filtration Stages | 9 | 8 | 5 | 7 | 4 |
Filter QTY | 3 | 3 | 1 | 2 | 1 |
Filter Lifespan | CF-6 Mths CB-12 Mths RO-24 Mths |
CF-6 Mths CB-12 Mths RO-24 Mths |
KJF-12 Mths | CF-12 Mths P6MRO-24 Mths |
K19RF-12 Mths |
NSF 58 & 372 | √ | √ | × | × | × |
Dispensing Option | Ambient Water | Ambient Water | Ambient Water Instant Hot Water |
Ambient Water | Ambient Water Instant Hot Water |
Q:
What contaminants can Waterdrop reverse osmosis
water
filter system reduce?
Waterdrop reverse osmosis water filter system
adopts
advanced composite filter technology. The composite filter can intercept most harmful
contaminants.
(1)TDS, chlorine, taste and odor, chloramine, scale, turbidity.
(2)Carcinogens: chromium (hexavalent), chromium (trivalent), cadmium and cadmium compounds, ferric oxide.
(3)Heavy metals: lead, mercury, barium, copper, radium 226/228, aluminum.
(4)Micro organic contaminants: cysts.
(5)Inorganic pollutants: arsenic and inorganic arsenic compounds, fluoride.
(6)Organic pollutants: asbestos, benzene, formaldehyde, trichloromethane, chlordane, PFOA & PFOS, etc.
(1)TDS, chlorine, taste and odor, chloramine, scale, turbidity.
(2)Carcinogens: chromium (hexavalent), chromium (trivalent), cadmium and cadmium compounds, ferric oxide.
(3)Heavy metals: lead, mercury, barium, copper, radium 226/228, aluminum.
(4)Micro organic contaminants: cysts.
(5)Inorganic pollutants: arsenic and inorganic arsenic compounds, fluoride.
(6)Organic pollutants: asbestos, benzene, formaldehyde, trichloromethane, chlordane, PFOA & PFOS, etc.
Q:
Is RO water bad for the health?
The RO does not make the water unhealthy in any way.
Instead, the purification process may protect the body from many contaminants present in the
water.
Q:
Can the reverse osmosis system be used for hard water?
Yes, but only up to 500 TDS/ppm of incoming source.
Water that is harder than that can cause the filters or system to clog. In order to avoid this
situation, you may need to install prefilter and a NOT salt based softener or scale inhibitor
prior to the system.
Q:
What’s the difference between tankless and tank
reverse
osmosis systems?
Tank reverse osmosis system holds reverse
osmosis water
so you have plenty to use when you need it. A traditional tank reverse osmosis system
makes
water slowly. It takes one minute to produce two to three ounces of RO water. If you
were to
turn on your faucet for a glass of water at the actual membrane production rate, then
you would
have to wait at least 5 minutes for it to fill. Waterdrop tankless reverse osmosis
system has
overcome the issue of bacteria colonizing in the bladder tank. With no storage tank to
fill,
Waterdrop tankless reverse osmosis system does not run until RO water is needed.
Q:
Do I need plumbing services to install the reverse
osmosis
system?
No. Waterdrop RO systems are designed for DIY
installation. You can install the system in 30 minutes. Simply refer to the instruction
manual
and instructional videos, or contact us by email, phone, or live chat.
This video explains how to install Waterdrop RO system.
This video explains how to install Waterdrop RO system.
Countertop Filters
Q:
What kind of products are included in
Waterdrop
Countertop series?
Water Filter Pitcher & Dispenser
Waterdrop Filter Faucet
Waterdrop Replacement Pitcher water filter for Brita, Zerowater, PUR.
Waterdrop Replacement Faucet water filter for Brita, PUR, Culligan.
Waterdrop Filter Faucet
Waterdrop Replacement Pitcher water filter for Brita, Zerowater, PUR.
Waterdrop Replacement Faucet water filter for Brita, PUR, Culligan.
Q:
What does Waterdrop Pitcher & Dispenser reduce from
tap
water?
All Waterdrop Pitcher and Dispenser filters are
NSF 42
certified for the reduction of chlorine, taste and odor. It is also NSF 372 certified
for
lead-free material. Using 7-stage water filter technology, this water filter pitcher can
effectively reduce arsenic, fluoride, lead, and other contaminants in water.
Q:
How do I prepare and change the filter in my
Waterdrop
Pitcher & Dispenser?
Step 1. Wash your hands, then remove filter
from filter
box.
Step 2. Please soak it in cold tap water for 10 minutes to remove bubbles before use to activate the filter and ensure the best filtration performance.
Step 3. Please hand wash the pitcher, dispenser, lid and reservoir with a mid detergent. Don’t put it in the dishwasher. Do not use abrasive cleaners rinse thoroughly with water.
Step 4. Install filter into reservoir. Press firmly to ensure a tight seal.
Step 5. Fill the reservoir with cold tap water. Discard the first two times filtered water.
Step 6. Press the button for 3 seconds until the blue light flashes to activate the indicator.Note: Repeat this step after each new filter replacement.
Step 2. Please soak it in cold tap water for 10 minutes to remove bubbles before use to activate the filter and ensure the best filtration performance.
Step 3. Please hand wash the pitcher, dispenser, lid and reservoir with a mid detergent. Don’t put it in the dishwasher. Do not use abrasive cleaners rinse thoroughly with water.
Step 4. Install filter into reservoir. Press firmly to ensure a tight seal.
Step 5. Fill the reservoir with cold tap water. Discard the first two times filtered water.
Step 6. Press the button for 3 seconds until the blue light flashes to activate the indicator.Note: Repeat this step after each new filter replacement.
Q:
Why is my water filter pitcher filtering slowly?
Our filters usually take 10-15 mins to filter the
reservoir of water in your pitcher. One common cause of slow filtering is high levels of
sediment in tap water, such as sand or rust that could clog a filter; hardness like limescale,
or a grain of carbon which is blocking the holes. If your water contains high levels of
sediment, consider installing a prefiltration system, such as these ones. Also, you can try removing the filter, shake it
thoroughly to move the granular carbon around, then put it back in the reservoir.
Q:
The lights don’t work on my Filter Life Indicator.
First of all, please try resetting the filter by
pressing down the button 6 times in a row and then hold it for 5 seconds.
If you've been using the pitcher for around a year, it can be that the indicator battery is worn out and needs to be replaced.
If after these options, the light still doesn't turn on, please contact us to help you replace it.
If you've been using the pitcher for around a year, it can be that the indicator battery is worn out and needs to be replaced.
If after these options, the light still doesn't turn on, please contact us to help you replace it.
Q:
What happens if my system has a leak?
One possible cause for an apparent leak may be
overfilling. Water may overflow into or over the handle when you pour resulting in what appears
to be a reservoir leak.
If the reason for the leakage appears to be due to the faulty product or damage, please contact our Support, so that we can address the issue accordingly. We offer a 30-days guarantee in case the product gets damaged.
If the reason for the leakage appears to be due to the faulty product or damage, please contact our Support, so that we can address the issue accordingly. We offer a 30-days guarantee in case the product gets damaged.
Q:
How do I clean my Waterdrop Faucet Filter?
If your faucet system hasn’t been used for
several
days, wet and reactivate the system’s filter by running water through the filter for 30
seconds.
Undersink Water Filters
Q:
What kind of products are included in Waterdrop
undersink series?
Waterdrop
undersink series includes
ultra-filtration system, dual carbon filter system to satisfy your high standard of
life.
Undersink water filter of three different plans, meeting different demands for your home
and
kitchen. Spin down sediment water filter pre-filters large contaminants, reducing the
workload
of your home appliances.
Q:
Do undersink ultrafiltration system and dual carbon
system require wall plugs?
No. Both undersink ultra-filtration system and
the dual
carbon system does not require an undersink electricity supply, which means you do not
have to
worry about your power supply under the kitchen cabinet. The only thing you need is
three 4.5V
AA batteries. Therefore, you can drink clean and safe purified water even in emergencies
like a
power blackout.
Q:
What is the difference between undersink water filter plan A
/ B / C?
WD-UA is meant to be connected to your original kitchen
faucet, has metal braided hoses of 3/8" and 1/2" connection.
WD-UB comes with a lead-free brushed stainless steel faucet. You can install the new faucet into the original faucet hole, or drill a 1” hole for it. The dedicated faucet and your original faucet will separate the filtered water from unfiltered one, which meets different daily water needs. The connection is 1/4" only.
WD-UC filters can be the replacements for most refrigerators. It’s time to replace your overpriced refrigerator filters so that you can enjoy better filtration performance, a longer service life, and a lower maintenance cost.
WD-UB comes with a lead-free brushed stainless steel faucet. You can install the new faucet into the original faucet hole, or drill a 1” hole for it. The dedicated faucet and your original faucet will separate the filtered water from unfiltered one, which meets different daily water needs. The connection is 1/4" only.
WD-UC filters can be the replacements for most refrigerators. It’s time to replace your overpriced refrigerator filters so that you can enjoy better filtration performance, a longer service life, and a lower maintenance cost.
Q:
How do I install an undersink water filter?
Due to different types of our undersink products, the
installation methods could also be different. Usually the needed accessories come with the
product, you only need to read our buyer’s guide or watch the installation video on the product
page. Most of our products are easy to install, some may only take a few minutes. If you still
feel confused about the installation methods, please contact us to help you solve the issue via
our support channels.
Refrigerator Water Filters
Q:
What brands and model numbers is Waterdrop replacement water
filters compatible with?
Waterdrop replacement water filters cover most brands
and model numbers in the market. If it is a refrigerator, you can google the model number and
enable the filter's model search on our website, and see if there's a compatible filter.
Q:
How to install my refrigerator water filter?
You have to push the filter in the connector and give a
1/4 turn clockwise. If it's hard to install or the filter doesn't go in, please double check
that the model number is correct. If it is, close the water supply to the refrigerator, turn on
the water dispenser for 10 seconds to release pressure and try once more. You can also read the
user’s guide, watch the installation video on our product page, or contact our Support team for
further instructions.
Q:
Why you have three versions for one model number? What’s the
difference?
The main difference between the three versions is the
certification level. The light blue version is NSF 42 and 372 certified, then the blue and green
(Advanced) is NSF 53, 42, 372 certified, and lastly the dark blue (Plus) is NSF 401, 53, 42, 372
certified.
Along with the certifications, a better filtration performance is provided, the best being the Plus version.
Along with the certifications, a better filtration performance is provided, the best being the Plus version.
Q:
Where can I find the user manual?
Step 1.Choose the product you want to know
about, and
you can see the button in the right bottom corner of the main picture, and click
it.
Step2. You can read the detail of the product user manual
*Kindly note, PC view only.
Step2. You can read the detail of the product user manual
*Kindly note, PC view only.
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