Thanks for shopping at Waterdrop. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

Order Cancellations:

If you wish to cancel an order, please contact our customer service team.

1. If you contact us within 24 hours of purchase:

Since most orders ship the same day, kindly email us at contact service@waterdropfilter.com or call us at (888)-352-3558 within 24 hours of placing the order. There will be no cancellation fees for standard items canceled before shipment. If the package has already been shipped, we will provide a prepaid label for return, and once we receive the package from you, we will issue a refund.

2. If you contact us after 24 hours of purchase:

• In such cases, you will need to bear the shipping fee if the package is already shipped (subject to our system status, not the order status).
• The product must be damage-free, packed in the original packaging we sent to you, and returned with the original receipt of purchase.
• We will process your refund after receiving the package.

30-day Risk-free Return Policy:

• You may return an item within 30 days of receipt. All returned items must be disassembled and repackaged in their original condition.30 days risk-free return policy applies to all items. We do not charge a restocking fee, but the customer is responsible for the return postage. If the return request is related to a quality issue, we will cover the return postage. Please note that the 30-day risk-free return policy only applies to orders placed within the European Union.

Return after 30 Days of Receipt:

• You may still return any item after 30 days of receipt. In this case, customers are responsible for the return shipping cost. The total cost of shipping will be deducted from your refund. All returned items must be disassembled and repackaged as they were originally received. A 10% restocking fee will be applied to all returned products. However, in the event of any return requests related to a quality issue, we offer free returns or replacement with a new product.

1-year Warranty:

Enjoy peace of mind and confidence in your purchase with our 1-year warranty, backed by lifetime technical support.

If you receive a damaged item and wish to file a claim, please email service@waterdropfilter.com with your order information and a picture of the damaged or incorrect product. We are eager to assist you.

For products that become defective during the warranty period due to a quality issue, rather than your own breakage or misuse, we can accept a free return, provide free repair service, or issue a new replacement.

Exchange Policy:

1. Defective Products:

If you receive a product with quality issues or damages, please contact our customer service team within 30 days of receipt. We will provide you with a free exchange service. Please provide order information and photos of the damaged product when contacting our customer service team for better assistance.

2. Non-Quality Issues:

If you wish to exchange a product for non-quality-related reasons, please note the following:

• The product must be within 30 days of purchase and unused.
• The product must be returned in its original packaging, along with the original purchase receipt.
• You will be responsible for the re-shipping costs.
• Please note that the exchange policy is only applicable to orders made on the official waterdropfilter.com.

How to Return a Product?

If you would like to return a product, please follow these guidelines:

Step 1: Contact our customer service team before returning a product. We will respond with return instructions within 24 hours.

How to contact us:

Email: service@waterdropfilter.com

Toll-free Tel: (888)-352-3558

Step 2: Prepare the package after receiving confirmation from the customer service team, and please note the following requirements:

• Include the order number in the package. You can print out the order detail page or leave a note inside the package.
• Ensure the package contains the original receipt of purchase.
• Return the product in the original packaging we provided.
• The product must be damage-free (this does not apply to defective products, as damage will void the refund).

Step 3: Contact our customer service and provide your return tracking number. We will track the package and process your refund within 5 working days after receiving and inspecting the package.

General Information for All Returns:

1. Defective Products:

If you receive a product with quality issues or damages, please contact our customer service team. we provide free returns, replacement with a new product, and comprehensive technical support.

2. Non-Quality Issues:

• You are responsible for shipping the products to the return address provided.
• Returned items will undergo inspection before issuing a refund.
• Refunds will be processed within 5 working days after the item has been inspected, and it may take 4-7 days to be reflected in your credit card statement.
• We highly recommend using a traceable and insurable shipping method for your return. We are not responsible for returns lost or damaged in transit, and you will need to file a shipping claim.
• Please note that orders made via 3rd-party sellers, including Amazon, are not eligible for our return policy.
• All returned items must be disassembled and repackaged as they were originally received. Items returned in a condition other than "like new" will be subject to a 10% restocking fee to cover repairs or part replacement. The restocking fee will be deducted from your refund.

Price Match Policy:

At Waterdrop, we highly value our customers' shopping experience. That's why we offer a 30-day price match guarantee. If you happen to notice a price reduction on the item you purchased at waterdropfilter.com within 30 days of your purchase, you are eligible to claim a price-match refund. To request a refund, please contact us at service@waterdropfilter.com. We are here to assist you promptly.

Note: This Waterdrop price-change refund policy only applies to items shipped and sold by waterdropfilter.com. If you're buying from a different vendor, you'll need to contact that seller if the price drops.